Ordering
Can I place a bulk order for my business?
Yes, we accept bulk and team orders. Contact us for special pricing and support
How do I know which size to order?
We provide a detailed size guide on our website to help you choose correctly.
Can I change or cancel my order after placing it?
If your order hasn’t shipped yet, contact us immediately and we’ll do our best to assist.
Product
What types of workwear do you sell?
We stock durable work clothing including jackets, pants, shirts, hi-vis gear, and safety accessories.
Are your products tested for durability?
Yes, all LJY Workwear products are designed and tested to handle tough jobsite conditions.
Do you offer women’s workwear?
Absolutely—our range includes clothing designed to fit women comfortably while maintaining durability.
Payment
What payment methods do you accept?
We accept major credit cards, debit cards, PayPal, and other secure payment options.
Is it safe to pay online through your store?
Yes, our site uses secure encryption to keep your payment details protected.
Can I use multiple payment methods for one order?
Currently, we accept one payment method per order, but you can split across separate orders.
Shipping
How long does shipping take?
Shipping times vary by location, but most orders arrive within 3–7 business days.
Do you ship internationally?
Currently, we ship within Australia. International shipping options are coming soon.
Can I track my order?
Yes, you’ll receive a tracking number via email as soon as your order is dispatched.
Return Products
What is your return policy?
We accept returns within 30 days of delivery, as long as items are unused, in original condition, and with all packaging.
How do I return an item?
Please visit our Returns Policy page or contact customer service for instructions on initiating a return.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer unless the item is faulty or we made a mistake.